Incoming payments from Stripe

These are Stripe payouts, which are made up of payments for orders taken through Sellar via Stripe, and the associated Stripe payment processing fees.

To help reconcile Stripe payouts, you can see a breakdown of which orders and their associated Stripe fees are included in each payout on your Stripe dashboard.

1. Take note of the date and amount of the transaction you are trying to reconcile in your bank feed.

2. Find the matching payout in Stripe dashboard > Balances > Payouts.

   

3. Click the payout and scroll down to the Transactions section to view the charges it includes.

   

   These correspond to Sellar orders and can see following details:

   • Gross: order total
   • Fees: payment processing fees charged by Stripe
   • Net: total paid out, i.e. order total minus the payment processing fees charged by Stripe
   • Customer email address

   If you require further information, click the charge. Some useful details here include:

   • Customer: the company name of the customer

     

   • Metadata > orderId: Sellar Order ID

     

   This information should allow you to find the corresponding orders to which the transaction should be allocated and the total amount of Stripe fees to be deducted.

Outgoing payments to Stripe

These are payments of your Sellar invoices, including:

• Monthly Subscription Fees
• Opening Order Fees
• Sellar Shipping Charges

To help reconcile Sellar invoices, you can view them from Sellar by going to Settings > Billing to access your billing portal.

1. Take note of the date and amount of the transaction you are trying to reconcile in your bank feed.

2. Scroll down to Invoice History and find the matching invoice.

   

3. Click the invoice and then View invoice and payment details for further information.